Return and Refund Policy

You may return most items purchased at Fairshop.com within 15 days of the original delivery date under these conditions:

• Proof of Purchase: Returns must include the original receipt or proof of purchase.
• Condition of Goods: Items must be returned unused, unwashed, with all original tags attached, and in their original packaging.
• Exclusions: For hygiene and safety reasons, certain items cannot be returned, including:
  • Underwear
  • Toothbrushes
  • Opened skincare products
  • Any items marked as non-returnable on our website.

Process for Returns

1. Contact Us: Initiate your return by contacting our customer service at support@fairshop.com. Please provide your order number, the items you wish to return, and the reason for the return.
2. Return Authorization: We will review your request and, if approved, send you a return authorization along with detailed instructions for returning your items.
3. Shipping: You are responsible for return shipping costs, which are non-refundable. Pack the items securely and include the original receipt.
4. Refund Processing: Once we receive and approve your return, a full refund will be issued to your original method of payment within 14 days. The time for the refund to appear in your account may vary based on your bank or credit card issuer.

Exchange Policy

Exchanges: If you prefer to exchange an item for a different size or color, please follow the return process and specify the exchange request when you contact customer service. We will confirm the availability of the desired item and hold it for you while we await your return.

Refund Policy

Full Refunds Only: We provide full refunds for items returned within the 15-day period that meet all return conditions. No partial refunds will be issued.

Questions?

For any questions or further assistance, please contact us at support@fairshop.com